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Grid • Infrastructure • Cloud
Technical professional bridging cloud Technology, infrastructure, and utility operations.

Kai Peters

Candia, NH • kaipeters1994@gmail.com • (321) 684-9395
linkedin.com/in/peters-kai • github.com/kaipeters1994

SUMMARY

AWS-certified IT and operations professional with experience supporting critical infrastructure, high-availability network environments, and customer-facing technical operations. Background includes project management, technical troubleshooting, and network solutions across VoIP, Ethernet, and SD-WAN technologies. Proven ability to coordinate complex operations, manage escalations, and perform in fast-paced environments requiring accuracy, communication, and operational reliability. Actively pursuing opportunities in utility grid operations, network operations, and infrastructure-focused technical roles. EEI SOPD II Aptitude Test passed.

CERTIFICATIONS

SKILLS

  • EC2, S3, IAM, VPC, Lambda
  • API Gateway, Route 53, CloudFront
  • DynamoDB, CloudWatch, Bedrock
  • TCP/IP, VLAN, VPN, SD-WAN
  • VoIP, SIP, Meraki
  • Linux, macOS, Windows
  • Python, Terraform, GitHub
  • JSON, CLI

PROJECTS

AWS Cloud Resume Challenge – kp-resume.com
  • Designed and deployed a globally distributed serverless resume site using S3, CloudFront, Route 53, ACM, and HTTPS.
  • Built a DynamoDB-backed view counter exposed via API Gateway and Lambda (Python), integrated with frontend JavaScript.
  • Implemented Infrastructure as Code with Terraform, GitHub version control, IAM least privilege, and documentation.
  • github.com/kaipeters1994/Cloud-Resume-Challenge
AWS AI Microservice – Text Summarization API
  • Developed a serverless AI text summarization service using Lambda (Python), API Gateway, S3, and DynamoDB.
  • Integrated generative AI via Amazon Bedrock with a static frontend.
  • Deployed using CloudFormation infrastructure templates.
  • github.com/kaipeters1994/aws-ai-microservice

WORK EXPERIENCE

Sales Engineer – Comcast Business
Manchester, NH | Jul 2025 – Dec 2025
  • Drove revenue growth by designing secure SD-WAN, DIA, and unified communications solutions across 40-60 customer engagements monthly, accelerating deal progression and supporting modern, cloud-ready IT environments.
  • Increased win rates and reduced sales-cycle friction by translating complex networking architecture into clear business value for customers and internal stakeholders.
  • Mentored and enabled 26 sales professionals on technical discovery, solution positioning, and scalable network design, reducing ramp time and improving technical deal qualification.
Project Manager 2 – Comcast Business
Manchester, NH | Apr 2022 – Jul 2025
  • Led end-to-end delivery of fiber, VoIP, and SD-WAN projects for SMB clients generating up to $20k in recurring monthly revenue, ensuring on-time deployment and scalable, cloud-ready network design.
  • Cut deployment times by 50% and reduced lost revenue by coordinating cross-functional teams and proactively resolving technical and scheduling risks.
  • Accelerated team performance by mentoring and onboarding new Project Managers, improving ramp time by 25%, increasing product knowledge, and operational consistency.
IT Support Tier 1 – Comcast Business
Manchester, NH | Oct 2020 – Apr 2022
  • Delivered frontline technical support for telephony, video, and data services, achieving a 95% first-call resolution rate and ensuring reliable connectivity for on-premises and hybrid network environments.
  • mproved team performance and service consistency by onboarding and training new hires on product knowledge, customer interaction, and internal tools.

EDUCATION